We may issue a refund if requested, but there are certain conditions that mean we are less likely, these include:

  • If we've recently already processed a refund for you
  • If we haven't received a meter reading in the last 90 days
  • If the refund is requested by someone who's not a main contact on your account
  • If you have outstanding debt on one of your accounts

Get in touch with us, and we can talk to you about your unique situation.

Did this answer your question?