Not always, the Minister of Energy has made exemptions for homes with certain kinds of power supply on a number of power networks.

Marlborough Lines network

You can’t have a Low User option if you’re on the Marlborough Lines network and your home:

  • is on 3-phase supply; or
  • has a supply that’s greater than 15kVA; or
  • is in a remote area.

Alpine Energy network

You can’t have a Low User option if you’re on the Alpine Energy network and your home:

  • is on 3-phase supply; or
  • has a supply that’s greater than 15kVA.

Network Waitaki 

You can’t have a Low User option if you’re on the Network Waitaki network and your home:

  • is on 3-phase supply; or
  • has a supply that's greater-than 15kVA 
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