You may want to think about switching between standard and low user plans if circumstances change in your household and you start using significantly less or more power. For example, you instal gas and start using less electricity, or start working from home, which increases your power use.

We keep an eye on this for you, and check in with you once a year to confirm if you’re still on the right plan or should consider switching.

You can also check if you’re on the right plan by signing in online to track how much power you’re using. And it’s simple to switch between plans if you do need to change: call us on 0800 496 496, email us, or fill in our easy online form.

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